Property managers have a tough job maintaining the day-to-day operations, creating the optimum environment for residents, and obtaining exceptional occupancy statistics. It becomes a win-win situation for all interested parties from the residents to the management staff and the property owner when the property manager can be relied upon to consistently achieve top performance. Happy residents and well-trained staff are the indicators that a property manager’s performance will lead to healthier cash flow for property owners. Successful owners apply these amazing strategies consistently in order to yield strong performances and greater property ROI.

Property owners can use the strategies listed below to assist the property manager.

1. Service Strategies
A property manager can expect to experience several common service requests from tenants and when these are anticipated in advance, troubleshooting suggestions can be ready to pass on to tenants for quick resolution. In order to determine the best response from the maintenance team it is important to define top questions to ask the tenant in order to determine which troubleshooting scenario will suit best.

Every property manager understands that good service is a prime ingredient for occupancy retention. Good communication between manager and office/maintenance staff members is vital to a smooth working environment. Tenants should feel secure and comfortable about the service they receive which in turn results in greater tenant retention. Communication starts with the property manager and extends through the manager, staff and also includes tenants.

2. Staff Training Strategies
A well-trained staff is necessary for happy tenants. Staff members should perform tasks well and with minimum supervision. Property managers can accomplish this when they have the proper tools, including good assessment evaluation methods. The manager should be encouraged to cultivate an atmosphere of effective communication, especially when it comes to fielding questions or assessing errors. Feedback should be in a constructive and positive manner that is not based in fear or intimidation tactics.

3. Support Strategies
Property managers must perform well on all levels if they are to convince the property owner that the property is in good hands. One way to be convincing is to show that they can manage staff members, especially those that are not performing up to company standards. As time passes it is easy to become complacent by tolerating inconsistencies, low productivity and tardiness. This is especially true if the employee has been stellar in the past. Taking inventory of current staff performance and assessing the value of each staff member is critical tasks that are ongoing. If non-performers are allowed to remain, the rest of the staff can react by changing how they perform or by looking elsewhere for employment.

In Conclusion
The relationship between the property owner and property manager works well when the manager seeks to assure the owner that he/she can add value to the property and can be trusted to not only care for the property, but also the tenants and staff better than anyone else and when the owner gives the manager the tools to achieve this goal. The owner is rewarded when he/she has expressed concrete expectations, supports management efforts and encourages ongoing manager training.

The team behind REAL Star Property Management understands that when the relationship is strong and the manager is performing well, the owner can expect a secure property, happy tenants and stronger cash flow. To learn more about the way we do business with our clients, stop by our Temple or Killeen office. You can also give us a call at 254-598-4872.