All real estate owners can relate to the sometimes-uncomfortable experience of collecting rent from their tenants. Some tenants are perpetually late in their rental payment, and others may only require a light reminder from time-to-time. What makes this experience even more uncomfortable is the impact that it can have on a real estate owner’s relationships with his or her tenants. Because the property owner’s time is limited, it is not unheard of for an owner to adopt a method of notification about payment due dates that goes out to all renters. That can include those who are always responsible in their payment submissions. Over-frequent reminders may seem callous or overbearing.

Whether one is the manager of a commercial or residential property, the importance of a strong relationship with the property’s tenants cannot be overstated. Having strong tenant relationships will attract new renters and keep one’s renter turnover rates down. Plus, having a strong relationship with one’s renters can even help with property cost management—after all, satisfied tenants will be more conscious of how they look after and take care of the property they are occupying.